For orders, tracking, changes and refunds, call the order desk at +1 (302) 200-3480 with your order ID. The website inbox, listed in the site footer, answers questions about the pages, typos, privacy and press, and cannot see orders. Returns go to 270 Park Avenue, Floor 12, New York.
Before you contact anyone, the checkout page shows the packs and the guarantee terms that your order will follow.
See today's price and guaranteeHorsehoneys is a retailer, not the maker, and is paid on orders placed through this site. You pay the price shown at checkout, and it is not raised for that. How the site is paid.How do you contact Horse Honey customer service?
Horse Honey has two desks, and the first thing to learn is which one to use. The order desk takes calls about orders, tracking, changes and refunds. The website inbox takes questions about the pages on this site. Mixing them up costs time.
The order desk phone number is +1 (302) 200-3480. You will also find it in the site footer. The website email address is in the footer and on the contact page. Hours listed beside the website inbox are Monday to Friday, 9:00am to 5:00pm Eastern time.
Hours for the order desk line are not published separately. If a call goes unanswered, try again within the listed hours and keep your order email open.
What does the order desk handle?
The order desk is the line for anything that touches a purchase. The sources list orders, tracking, changes to an order and refunds. It is the line to use if you want to cancel an order before it ships, because once the parcel leaves the warehouse, changes stop.
It is also the first call for a return. The desk notes the return on your order, so staff expect the parcel. The guarantee guide lists every step.
What does the website inbox handle?
The website inbox answers questions about these pages: a typo, a fact that looks wrong, a privacy question or a press request. It has no view of orders and cannot send refunds. Do not send an order ID there and expect money back.
To report an error on a page, write with the page address and what you believe is wrong. A photo of your bottle or a link to a source helps. The page on how pages are checked says a confirmed error is fixed on the page and the revision date moves.
Which desk should you use for what?
| Need | Who to use | Details |
|---|---|---|
| Place, change or cancel an order | Order desk | Phone +1 (302) 200-3480; changes only before the parcel leaves the warehouse |
| Track a parcel | Order desk | Use the tracking link in the order email; call with the order ID if it stalls |
| Refund or return | Order desk, then the returns address | Call first; post tracked to 270 Park Avenue, Floor 12, New York, NY 10017 |
| Typo, wrong fact or privacy question | Website inbox | Address in the footer; cannot see orders |
| Press | Website inbox | Address in the footer |
| Payment or checkout question | Contact link on the checkout page | Handled at the marketplace checkout |
Key facts
- One line covers orders, tracking, changes and refunds: +1 (302) 200-3480.
- The website inbox handles page questions, typos, privacy and press, and has no view of orders.
- The listed hours for the website inbox are Monday to Friday, 9:00am to 5:00pm Eastern time.
- Returns go to 270 Park Avenue, Floor 12, New York, NY 10017, tracked, at your cost.
- The office, at 1345 Avenue of the Americas, Floor 33, is not a walk-in store.
- Keep your order ID. Every later step starts with it.
What should you have ready before you call?
A short list saves a long call.
- Your order ID, from the order confirmation email.
- The name and email you used to order.
- The lot code, if the call is about a bottle. It is on the base.
- The tracking number, if the call is about delivery.
- A photo of the problem, if a seal is damaged or a bottle looks wrong.
- Pen and paper, to note the name of the person you speak to and the date.
Where do you send a return?
Searches for a horse honey 60 day guarantee or the horse honey money back guarantee ask how long you have. The length is printed on the marketplace listing and not on this site. Call the order desk first. Then post the bottles, tracked, to 270 Park Avenue, Floor 12, New York, NY 10017, with a note inside that holds your full name, the email you ordered with and the order ID. You pay the return postage.
That address is a returns address. The office is at 1345 Avenue of the Americas, Floor 33, New York, NY 10105, and it is not a walk-in store. Do not post a parcel to the office, and do not turn up at either address.
What about complaints, the BBB, Consumer Reports and Trustpilot?
Searches for horse honey complaints, BBB, Consumer Reports and Trustpilot ask where a buyer can check what others say. This site holds no complaint record from any of those and makes no claim about what they contain. It prints no star rating of its own either.
If you have a complaint, the order desk is the first stop. Ask for the name of the person you speak to, and write down the date. If the matter is not settled, a card issuer can advise on a disputed charge, and a reaction to the product can be reported to the FDA through MedWatch. Whether any rating site holds a page on Horse Honey is not published. The legit or scam guide covers how to weigh what you find.
Is this site the official home of Horse Honey?
Horsehoneys describes itself as a USA authorized retailer, not the maker. The bottle names Vitalifes as the distributor, and this site does not set the formula, print the label or run the checkout. Searches for the horse honey official site or horse honey official website therefore have a mixed answer: this is the authorized retail site, and the checkout behind its buttons is a marketplace.
The guide on who makes Horse Honey covers the roles in full.
Which sources does this article use?
- The contact page and the site footer.
- The refund policy and the shipping and returns page.
- The page on how to report an error.
- The FDA: MedWatch, for suspected reactions.
Medical note. Horse Honey is a dietary supplement. It is not FDA approved, and no supplement is. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
It is not a treatment for erectile dysfunction. New or lasting erection problems can be a sign of heart or blood vessel disease, so take them to a doctor.
Frequently asked questions
What is the Horse Honey customer service phone number?
The order desk number is +1 (302) 200-3480, for orders, tracking, changes and refunds. Have your order ID ready. Hours for that line are not published separately.
Can the website email help with my order?
No. The website inbox answers questions about the pages, typos, privacy and press. It has no view of orders and cannot send refunds. Orders, tracking and refunds go to the order desk.
Where do I send a Horse Honey return?
Call the order desk first, then post the bottles tracked to 270 Park Avenue, Floor 12, New York, NY 10017, with a note giving your full name, email and order ID. You pay the postage.
How do I cancel a Horse Honey order through customer service?
Ring the order desk early. Once the parcel leaves the warehouse, changes stop and the return route applies instead.
Are there Horse Honey complaints on the BBB or Trustpilot?
Not published. This site holds no record of complaints from those sites and prints no star ratings of its own. Take a complaint to the order desk first.
Is this site the official home of Horse Honey?
It is a USA authorized retailer, not the maker. The bottle names Vitalifes as the distributor, and the checkout behind the order buttons is a marketplace.
Our view
Customer service sounds dull until you need it. The set-up here is plain: one desk for anything to do with an order, one inbox for anything to do with the pages, and one returns address.
The gaps are small but real. Hours for the order line are not published, and nothing is said about a complaint record on rating sites. We note them rather than paper over them.
Keep the order email, call the right desk, and write down what you were told. Those three habits solve most problems before they grow.
If you are ready to order, the checkout page shows the packs and the guarantee terms before you pay.
See today's price and guaranteeHorsehoneys is a retailer, not the maker, and is paid on orders placed through this site. You pay the price shown at checkout, and it is not raised for that. How the site is paid.Last updated