Contact the desk
Pick the right line and you’ll get help faster.
Written by the Horsehoneys Editorial DeskMedically reviewed by Dr. Justin Houman, MDRevised
Orders & refunds
Buying, tracking, changing an order, refunds.
Keep the order ID to hand when you call.
Website email
Pages, typos, privacy and press. This inbox can’t see orders.
Mon–Fri, 9:00am–5:00pm ET
Office (New York)
1345 Avenue of the Americas, Floor 33, New York, NY 10105, USA
Not a walk-in store.
Returns (New York)
270 Park Avenue, Floor 12, New York, NY 10017, USA
Call first, and put your full name, email and order ID in the parcel.
Sales email
Questions about a payment or the checkout itself go through the contact link on the checkout page.
