Shipping, returns & guarantee
Everything after you click buy, in plain words.
Written by the Horsehoneys Editorial DeskMedically reviewed by Dr. Justin Houman, MDRevised
Shipping
- Parcels leave from the United States, unless the sales page names another origin.
- The tracking number arrives in the order confirmation email.
- Delivery questions: the order desk, listed in the site footer.
Money-back guarantee
The guarantee is as printed on the marketplace listing at checkout. A claim starts with a call to the order desk, order ID in hand. It is a buying policy and makes no promise about results. The refund policy covers every step, the timings and special cases.
Where the terms shown at checkout differ from this page, the checkout terms apply to your order, so read them before you pay.
How to return
- Call the order desk with your order ID.
- Put a note in with the bottles giving your full name, email and order ID.
- Mail to 270 Park Avenue, Floor 12, New York, NY 10017.
- Use a tracked service. You pay return shipping.
Refund timing
| Once the return is logged | 3–5 business days to process |
|---|---|
| On your card | Usually another 5–10 days |
| Hold on to | Your order email and return tracking |
Check your bottle
If your bottle shows a lot number and best-before date, they’re on the base. To match a bottle to your order, call the order desk.
| Lot reference | HOR-26/HO-2276 |
|---|---|
| CoA reference | HOR-2276-26-HO |
